By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
When you fill out enquiry forms, book site visits, or contact us through our website, we may collect:
- Full name
- Mobile / phone number
- Email address
- City or location details
- Apartment type preference (2 BHK, 3 BHK, 4 BHK)
- Preferred site-visit date
- Any other information you voluntarily provide
Non-Personal Information
We may automatically collect technical and usage information, including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referral source (e.g., Google Ads, Meta, organic search)
- Cookies and similar tracking technologies
How We Use Your Information
The information we collect is used to:
- Respond to property enquiries and schedule site visits
- Share project details, floor plans, pricing, and updates for Radiance Eternity
- Provide customer support and after-enquiry follow-ups
- Improve our website's functionality and user experience
- Contact you regarding offers, new launches, or promotional campaigns
- Run targeted advertising through Google Ads, Meta (Facebook/Instagram), and other platforms
- Maintain internal records and manage our CRM
Cookies Policy
Our website uses cookies to enhance your browsing experience and to track user behaviour for marketing and analytics purposes. Cookies help us understand how visitors interact with our site and enable us to serve relevant advertisements.
Types of cookies we use include:
- Essential Cookies — Required for the website to function properly
- Analytics Cookies — Help us understand traffic and usage patterns (e.g., Google Analytics)
- Marketing Cookies — Used to serve personalised ads (e.g., Meta Pixel, Google Tag Manager)
You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
- With trusted technology and marketing service providers who assist us in running our website and campaigns
- With Radiance Realty's authorised sales team for follow-up and site visits
- When required by applicable law, court order, or government authority
- To protect our legal rights, prevent fraud, or ensure website security
Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
However, please note that no internet transmission or electronic storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, including map providers, social media platforms, or partner portals. We are not responsible for the privacy practices or content of those external websites.
We encourage you to review the privacy policy of any third-party site you visit before submitting personal information.
Google Ads, Meta Pixel & Analytics
We use the following third-party tools for advertising and analytics:
- Google Analytics — Tracks website traffic, user behaviour, and performance metrics
- Google Ads / Tag Manager — Enables remarketing and conversion tracking
- Meta Pixel (Facebook/Instagram) — Tracks conversions and enables audience targeting
These services may collect anonymous usage data through cookies and tracking technologies. Each tool is governed by its own privacy policy. We encourage you to review Google's Privacy Policy and Meta's Privacy Policy for more information.
Your Rights
You have the following rights regarding your personal data:
- Request access to the personal data we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us through any of the following channels: